Namma Bill

Important Notice

Namma Bill is a proprietary software-as-a-service platform for E-Way Bill generation and billing management specifically designed for the hiring industry in India. By using our services, you acknowledge and agree to our terms regarding data handling, account management, and payment policies.

1. Definitions

"Namma Bill" / "We" / "Us": Refers to the software product and service provided by Zucus Technology Private Limites.
"Service": The E-Way Bill generation and billing management platform accessible via nammabill.com.
"User" / "You": Any individual or entity subscribing to or using our Service.
"Assisted Service": The process where our support team creates bills on your behalf based on verbal/written instructions.
"Business Data": All transactional, financial, and operational data submitted through our platform.

2. Information We Collect

2.1 Personal Information

Business Identification: GSTIN, Trade Name, Legal Entity Name, Address
Contact Information: Name, Email Address, Phone Number
User Account Data: Username, Password (encrypted), Account Preferences
Payment Information: Billing Address, Payment Method Details (processed securely via third-party gateways)

2.2 E-Way Bill & Transaction Data

Consignor/Consignee GST Details
Item Descriptions, HSN Codes, Quantities, Values
Transportation Details (Vehicle Number, Distance, Transporter ID)
Invoice Numbers, Dates, and Amounts
Transaction History and Audit Logs

2.3 Automated Collection

IP Address, Browser Type, Device Information
Usage Patterns, Feature Utilization Data
Error Logs and Performance Metrics

3. How We Use Your Information

Primary Purposes:

To generate and manage E-Way Bills as per GST regulations
To facilitate billing and invoicing for hiring industry transactions
To maintain your account and provide customer support
To process payments and manage subscriptions
To comply with legal obligations and regulatory requirements

Secondary Purposes:

To improve our software features and user experience
To communicate important updates, security alerts, and support messages
To prevent fraud, abuse, and unauthorized access
To generate aggregated, anonymized insights for business improvement

4. Assisted Service & Authorized Account Access

Given the specific requirements of the hiring industry, we offer assisted service where our support team can create bills and E-Way Bills on your behalf.

4.1 Authorization & Consent

By requesting assistance via phone, email, or support ticket, you explicitly authorize our support personnel to access your account.
You authorize us to create, modify, or delete bills/E-Way Bills based on your verbal or written instructions.
You remain responsible for verifying the accuracy of all generated documents.

4.2 Security & Audit Protocols

All assisted access requires multi-factor authentication and is limited to authorized personnel only.
Comprehensive audit logs are maintained for every action performed during assisted sessions.
Sessions are time-limited and automatically terminated after completion of requested tasks.
You will receive notifications for all significant actions performed on your behalf.

Important:

While we exercise utmost care during assisted service, ultimate responsibility for the accuracy and compliance of generated E-Way Bills rests with you as the GST-registered business entity.

5. Payment & Refund Policy

5.1 Subscription Terms

Namma Bill is offered on a subscription basis (monthly/annually).
Payments are due in advance for the subscription period.
All payments are non-refundable under any circumstances, including but not limited to:

Non-usage of the platform during the paid period
Account suspension or termination for policy violations
Discontinuation of specific features or services
User's decision to stop using the service

5.2 Service Ownership

Namma Bill is a proprietary software product owned completely by Zucus Technology Private Limites.
Subscription grants a limited, non-exclusive, non-transferable license to use the service.
No ownership rights of the software or intellectual property are transferred to users.
We reserve the right to modify, suspend, or discontinue any aspect of the service at our discretion.

6. Data Sharing & Disclosure

6.1 Mandatory Disclosures

We may disclose your information to:

GST Network (GSTN): For E-Way Bill generation and compliance as required by law
Legal Authorities: When required by law, court order, or governmental regulations
Payment Processors: Secure third-party services for payment processing
Cloud Infrastructure Providers: For hosting and data storage (all within India)

6.2 Non-Disclosure Commitment

We do not sell, trade, or rent your personal information to third parties for marketing purposes
Business data is kept confidential and used only for providing our services
Aggregated, anonymized data may be used for analytics and service improvement

7. Data Security & Retention

7.1 Security Measures

End-to-end encryption for all data transmission
Regular security audits and vulnerability assessments
Role-based access controls and multi-factor authentication
Compliance with Indian data protection standards and IT Act, 2000

7.2 Data Retention

E-Way Bill and invoice data: Retained as per GST Act requirements (minimum 6 years)
User account data: Retained while account is active + 1 year post-deactivation
Backup data: Securely maintained for disaster recovery purposes
Audit logs: Retained for 7 years for compliance and security monitoring

8. Your Rights & Responsibilities

8.1 User Rights

Right to access your personal data
Right to rectify inaccurate or incomplete information
Right to data portability (export your business data)
Right to withdraw consent for marketing communications

8.2 User Responsibilities

Maintain accurate and up-to-date GST and business information
Keep login credentials secure and confidential
Verify all generated E-Way Bills for accuracy before use
Comply with all applicable GST laws and regulations
Immediately report any unauthorized access or security concerns

9. Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements
Material changes will be communicated via email or in-app notifications
Continued use of our services after changes constitutes acceptance of the revised policy
Previous versions of this policy will be archived and available upon request

10. Contact Information

For Privacy Concerns & Support:

Company: Zucus Technology Private Limites

Product: Namma Bill - E-Way Bill Software

Email: support@zucus.in

Phone: (+91) 9965882633

Website: nammabill.com

Address: D. No. 19/141, Kannammal Layout, T.P Road, Annur, Coimbatore - 641653, Tamil Nadu, India

This document is an electronic record generated by a computer system and does not require any physical or digital signatures.

Privacy Policy