Terms & Conditions

1. Definitions & Interpretation

• "Agreement": These Terms & Conditions, Privacy Policy, and any applicable addendums.
• "Service": Namma Bill software platform for E-Way Bill generation and billing management.
• "User": Any individual or entity that registers for, accesses, or uses the Service.
• "Subscription": The paid access period to the Service.
• "Content": All data, information, and materials uploaded or generated through the Service.
• "Assisted Service": Support provided where our personnel perform actions on your behalf.

2. Acceptance & Modification of Terms

• By creating an account or using our Service, you accept these Terms in their entirety.
• We reserve the right to modify these Terms at any time. Continued use after modifications constitutes acceptance.
• Material changes will be notified via email or in-app notifications at least 30 days before implementation.
• It is your responsibility to review these Terms periodically for updates.

3. Eligibility & Account Registration

3.1 Eligibility Requirements

• You must be at least 18 years of age.
• You must possess a valid GSTIN for business use.
• You must have the authority to bind your business/organization to these Terms.
• You must provide accurate, current, and complete registration information.

3.2 Account Security

• You are solely responsible for maintaining the confidentiality of your login credentials.
• You must immediately notify us of any unauthorized access or security breach.
• We reserve the right to disable accounts that violate these Terms or pose security risks.
• Multiple accounts for the same business entity are prohibited without written consent.

5. Subscription & Payment Terms

5.1 Subscription Plans

• We offer various subscription plans with different features and limits
• Subscriptions automatically renew unless cancelled before the renewal date
• Prices are subject to change with 30 days prior notice
• All fees are exclusive of applicable taxes (GST)

5.3 Service Suspension & Termination

• We may suspend service for overdue payments, with reinstatement fees applicable
• Accounts inactive for 90+ days may be terminated without refund
• We reserve the right to terminate accounts for Terms violations
• Upon termination, your data will be retained as per our Privacy Policy

6. Intellectual Property Rights

6.1 Our Ownership

• Namma Bill software, code, design, trademarks, and documentation are proprietary property of Zucus Technology Private Limites
• You receive a limited, non-exclusive, non-transferable license to use the Service
• No ownership rights are transferred through your subscription
• Reverse engineering, decompilation, or modification of our software is strictly prohibited

6.2 Your Content

• You retain ownership of all data you upload or generate through the Service
• You grant us a license to process your data for providing the Service
• You are responsible for ensuring you have rights to all uploaded content
• We may anonymize and aggregate your data for analytics and service improvement

7. User Obligations & Compliance

7.1 Legal Compliance

• You must comply with all applicable Indian laws, including GST regulations
• You are solely responsible for the accuracy and compliance of all generated E-Way Bills
• You must maintain proper business records as required by law
• You must not use the Service for any illegal or fraudulent activities

7.2 Prohibited Activities

• Creating fake or fraudulent E-Way Bills
• Attempting to access other users' accounts or data
• Using the Service to transmit malware or spam
• Circumventing security measures or access controls
• Reselling or commercializing the Service without written consent
• Using automated systems to access the Service beyond normal usage

8. Limitation of Liability & Disclaimers

9. Indemnification

You agree to indemnify, defend, and hold harmless Zucus Solutions and its affiliates from any claims arising from:

• Your use or misuse of the Service
• Your violation of these Terms
• Your violation of any laws or third-party rights
• Any GST non-compliance or penalties
• Inaccurate information provided for assisted service
• Any content you upload or generate through the Service

10. Termination & Consequences

10.1 Termination Rights

• You may terminate your account at any time through account settings
• We may terminate or suspend accounts for Terms violations
• Termination does not entitle you to any refund of subscription fees
• Upon termination, your right to use the Service immediately ceases

10.2 Post-Termination

• We will retain your data as per our Privacy Policy and legal requirements
• You may request data export before termination (subject to fees)
• You remain responsible for any charges incurred before termination
• Provisions regarding intellectual property, liability, and indemnification survive termination

11. Governing Law & Dispute Resolution

• These Terms are governed by Indian laws, without regard to conflict of law principles
• Any disputes shall be subject to the exclusive jurisdiction of courts in Bangalore, India
• You agree to attempt informal resolution for at least 30 days before legal action
• We may seek injunctive relief in any court of competent jurisdiction
• Class action lawsuits and jury trials are waived by both parties

12. Miscellaneous Provisions

12.1 Severability

If any provision is found invalid or unenforceable, the remaining provisions remain in full effect.

12.2 Force Majeure

We are not liable for failures due to circumstances beyond our reasonable control.

12.3 Assignment

You may not assign these Terms without our written consent. We may assign these Terms without restriction.

12.4 Entire Agreement

These Terms, with our Privacy Policy, constitute the entire agreement between us regarding the Service.

13. Contact Information